Shipping policy

Delivery Areas

We deliver to addresses across the United Kingdom, including England, Scotland, Wales and Northern Ireland, and to the United States.

Certain remote locations may have limited shipping options. The delivery options available for your order will be shown during checkout.

Processing Time

Orders are processed within 2–4 business days, excluding weekends and applicable public holidays.

Processing may include order confirmation, payment verification, quality control, preparation and packing.

After dispatch, we send confirmation and tracking information when available from the shipping service used.

Delivery Timeframes

Estimated delivery: 7–12 business days after processing.

Total estimated time from order placement to delivery is generally the processing time plus the delivery time. Business days do not include weekends or public holidays.

These are delivery estimates rather than guaranteed arrival dates. They do not limit any binding delivery commitment or statutory right relating to late delivery.

Shipping Costs

Free Shipping on all orders.

No minimum order value is required. The shipping option shown at checkout is Standard Delivery and is provided free of charge. Processing and delivery estimates are provided in this policy rather than in the shipping option name.

Customs, Duties and Taxes

We do not add import duties or taxes at checkout.

Any import assessment made by an authority depends on the applicable rules and shipment circumstances. This policy does not promise that every shipment is free of charges assessed outside our checkout. If you receive a request for a customs-related payment, contact us for assistance.

The optional 30-Day Extended Returns service, where offered and chosen, is a separate return service. It is not an import duty, tax or customs charge.

Order Tracking

After dispatch, tracking information is sent when the shipping service provides it. Tracking may not update immediately after the parcel is handed over.

The frequency and detail of updates depend on the carrier, destination, logistics stage and the carrier's processing of tracking information. Contact us if you need help understanding an update.

Delays

High-demand periods, public holidays, severe weather, customs processing, carrier or transport disruption and other events outside our reasonable control may affect delivery.

If your order has not arrived within 7 business days after the end of the estimated delivery period, email sac@kelden.com so that we can investigate. You may contact us sooner if you have concerns.

This investigation guideline does not extend an agreed delivery deadline or delay your legal remedies. Where UK law gives you the right to set an additional reasonable deadline or end the contract for late delivery, those rights remain available. This includes circumstances where timely delivery was essential or we refuse to deliver.

Lost or Damaged Orders

If your order is lost or arrives damaged, contact us and we will send a replacement or issue a refund.

Please provide your order number and relevant details. Photographs of damage may help us resolve the issue, but do not replace your statutory rights.

We remain responsible for the goods until you, or a person you nominate, take physical possession of them, subject to applicable law. A carrier investigation does not remove that responsibility or your right to a legally required remedy.

Delivery Details and Contact

Check your delivery address before completing your order. If you notice an error, contact us promptly. We will help where possible, although changes may not be possible once dispatch has taken place.

For shipping or delivery assistance, contact KELDEN.
Email: sac@kelden.com